Crisis and Crisis Management
Crises can be classified into three major types:
- Crises of the physical world, including natural disasters and failures of technology, such as nuclear power
- Crises of the human climate, including confrontation with adversary groups and malevolent acts of governments, groups and individuals
- Crises of management failure, arising from mismanagement, skewed values, deception and misconduct
Crisis management is designed to protect an organization and its stakeholders from threats and/or reduce the impact of the threats.
Ethical questions will bear significant consequences for the organization as well as the victims involved.
Mitroff offers a five-stage model for crisis management : “(1) signal detection, seek to identify warning signs and take preventative measures; (2) probing and prevention, active search and reduction of risk factors; (3) damage containment, crisis occurs and actions taken to limit its spread; (4) recovery, effort to return to normal operations; and (5) learning, people review the crisis management effort and learn from it.”Next Page: Crisis Communication